XALERT:For all up to date information on our response to COVID, please readhere

Metro Vet: COVID-19 Update


Dear MetroVet Community,

First and foremost, MetroVet would like to thank all of you for patience during our COVID-19 protocols and curbside appointments. We have been able to remain open 7 days a week from 7am-8pm during everything with a smooth transition to curbside with the help from all of you. 

We started our curbside appointments on March 18th (with exception of scheduled humane euthanasia appointments) when COVID-19 cases started to rise and we have continued this protocol since. Chicago is going to be entering Phase 4 of reopening, but MetroVet is going to continue to follow our curbside protocols. We want to ensure the safety of all of our staff and also all of you. There are still case numbers rising in a significant amount of states and we would like to take a more conservative approach on re-opening our lobby and exam rooms. We only be allowing clients into the hospital for humane euthanasia appointments. 

We are scheduling all routine exams and surgeries as normal. 

**We ask that anyone experiencing cold or flu-like symptoms including fever, coughing, and/or shortness of breath make plans for someone else to bring their pet.**

Before your scheduled appointment, we are asking that all owners fill out this mobile-friendly form to help with the check-in process:

https://www.metrovetchicago.com/forms/summary-patients-health-exam

What clients should do when they arrive at the hospital with patients:

Call us at (312) 583-1921

Please remain in your vehicle with your animal or right inside the hospital front entrance door.

A care professional will discuss your needs by phone when you arrive.

At the end of the phone conversation, we will meet you at the front door (Foyer) and place a slip lead over your dog, we ask that you unclip their leash.

After we evaluate your pet, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.

  • A credit card or Care Credit is preferred.

Once the care of your pet is complete, the discharge process will be discussed.

This is all new territory for all of us, but we will continue to do our best to serve you and your pets. Please know that these decisions have not been made lightly, and that we will continue to re-evaluate the situation surrounding COVID-19 as more information becomes available. 

We miss seeing all of you and having our lobby and exam rooms filled with familiar and new faces! We look forward to a day very soon when we can safely welcome you all back into our hospital. 

 

 

 


During these unprecedented times, you and your pet's health and safety, as well as ours, are always top of mind. We are currently putting protocols in place to ensure that those needs are always met, so please watch this page for all up to date information.

In the meantime, we want to share these resources with you for updated information:

AVMA: Pets in homes with owners with COVID-19

AVMA: COVID-19 and Veterinary Practices

CDC: Coronavirus/COVID-19