XMetro Vet Updated:Read more about measures we are taking for the Coronavirus (COVID-19)here

Metro Vet: COVID-19 Update


Dear MetroVet Community,

First and foremost, MetroVet will remain OPEN at this time. However, due to the evolving situation with the coronavirus (COVID-19), we will be taking additional precautionary measures to help protect the community from further spread.

Starting Wednesday, March 18th, we will no longer be allowing clients inside the hospital building (with exception of scheduled humane euthanasia appointments).

We will be shortening our hours slightly to be able to accommodate sick/injured patients with the appropriate amount of staff, our new hours will be 7am-8pm, 7 days a week.

In order to decrease person-to-person interaction, our staff will meet you in the parking lot (if driving) or at the front entrance (if walking) for drop off appointments only. We will not be scheduling any routine wellness visits for the next 2 weeks with the exception of puppy/kitten vaccine schedules (due to the time-sensitive nature of their vaccine schedules). We will not be scheduling any routine surgeries, such as spays, neuters, or dental cleaning until after March 30th. This is to help ensure we have enough supplies in the event of emergency surgeries or cases.

**We ask that anyone experiencing cold or flu-like symptoms including fever, coughing, and/or shortness of breath make plans for someone else to bring their pet.

Before your scheduled appointment, we are asking that all owners fill out this mobile-friendly form to help with the check-in process:

https://www.metrovetchicago.com/forms/summary-patients-health-exam

What clients should do when they arrive at the hospital with patients:

Call us at (312) 583-1921

Please remain in your vehicle with your animal or right inside the hospital front entrance door.

A care professional will discuss your needs by phone when you arrive.

At the end of the phone conversation, we will come to your vehicle, or front door and place a slip lead over your dog, we ask that you unclip their leash.

After we evaluate your pet, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.

  • A credit card or Care Credit is preferred.

Once the care of your pet is complete, the discharge process will be discussed.

This is all new territory for all of us, but we will continue to do our best to serve you and your pets. Please know that these decisions have not been made lightly, and that we will continue to re-evaluate the situation surrounding COVID-19 as more information becomes available.


During these unprecedented times, you and your pet's health and safety, as well as ours, are always top of mind. We are currently putting protocols in place to ensure that those needs are always met, so please watch this page for all up to date information.

In the meantime, we want to share these resources with you for updated information:

AVMA: COVID-19 and Veterinary Practices

CDC: Coronavirus/COVID-19