XUPDATE:For all up to date information on our response to COVID,please read here

Metro Vet: COVID-19 Update


Dear MetroVet Community, 
 

We want to start by thanking each and every one of you for your patience while we have all had to adjust to the way we function due to COVID. Starting in March, we had to quickly adapt to only curbside appointments, this was new to all of us and difficult for everyone. We haven't been able to welcome you into our hospital, introduce you to your puppy or kittens' new veterinarian, or meet the technicians who have given them extra snuggles or treats to make them feel more comfortable. You haven't been able to meet the friendly faces that have helped schedule and confirm and answer your questions at our front desk. We do hope this day is very near, because we miss having our lobby and exam rooms full. Unfortunately, the city of Chicago has announced that we are experiencing a second wave of COVID, so we will be continuing our COVID curbside protocol for now. The weather is going to be getting colder, so we want to prepare you for what to expect when you come for your appointment. 

**We ask that anyone experiencing cold or flu-like symptoms including fever, coughing, and/or shortness of breath make plans for someone else to bring their pet**

Before your scheduled appointment, we are asking that all owners fill out this mobile-friendly form to help with the check-in process:  

https://www.metrovetchicago.com/forms/summary-patients-health-exam  

What clients should do when they arrive at the hospital with patients:

Call us at (312) 583-1921

  • Please remain in your vehicle with your animal or right inside the hospital front entrance door (Foyer)
  • A care professional will discuss your needs by phone when you arrive and review the intake form you filled out online 
  • At the end of the phone conversation, we will ask that you meet us inside the front door
  • After we evaluate your pet, you will receive a phone call to discuss recommendations and a plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call.safety
  • Once the care of your pet is complete, the discharge process will be discussed. Credit card or CareCredit are preferred, payment will be handled over the phone

**Due to cold weather, driving may be easiest so you have a warm place to wait, or plan to schedule a drop off appointment if driving is not possible, so you can go home to wait, but we do ask that you have your phone available at all times for the doctor to call and discuss a treatment plan. 

We will continue to allow clients to come inside the hospital for humane euthanasia appointments only and with masks.

Please know that these decisions have not been made lightly, and that we will continue to re-evaluate the situation surrounding COVID-19 as more information becomes available. We want you to know that even though you have not been able to come in and meet us, the quality of your pets' care has not changed, we are doing even more to make sure your pet is comfortable when they come in to see us. We have stocked up on extra cheese, peanut butter, cat treats, and beef/liver snacks to ensure your pet's anxiety is low and their bellies are full! 

KittyTreats

 

PuppySnacks

 

     

 

 

 

 

 

 

 

 


During these unprecedented times, you and your pet's health and safety, as well as ours, are always top of mind. We are currently putting protocols in place to ensure that those needs are always met, so please watch this page for all up to date information.

In the meantime, we want to share these resources with you for updated information:

AVMA: Pets in homes with owners with COVID-19

AVMA: COVID-19 and Veterinary Practices

CDC: Coronavirus/COVID-19